Last updated: August 2026
The fastest way to resolve any problem is to email info@academyuxflow.com. We acknowledge complaints on business days, usually within 24 hours, and give a final answer within 15 working days at the latest.
Please include the name used at checkout, the access email address and a description of what happened.
As the trader is established in Portugal, the electronic Complaints Book is available at https://www.livroreclamacoes.pt/inicio.
A complaint filed there is forwarded automatically to the competent authority and to us.
For consumer disputes you may use an alternative dispute resolution body.
For distance contracts such as those made on this site, the competent body is the Portuguese National Centre for Consumer Dispute Information and Arbitration, at https://www.cniacc.pt.
The full list of bodies is published at https://www.consumidor.gov.pt. Consumers may also use the equivalent body in their own country of residence.
The European online dispute resolution platform ceased operating in July 2025, so the routes above are the applicable ones.
If no agreement is reached, the courts of the consumer's place of residence have jurisdiction. Portuguese law applies, without prejudice to the mandatory rules of the consumer's country of habitual residence.
Back to home